Scope of Work (SOW) & Liability

Level of Service

The scope must describe and establish a shared understanding of services and what the finished conditions will be. The Level of Service should include:

• Trigger Depth: Establish when services will begin and end (for example, 2").
• Special considerations: Sidewalks, gas pumps, customer calls when wants to be serviced, etc.
• Customer agrees to allow the Contractor to decide if snowplowing is warranted based upon snow accumulations. Customer understand that snow accumulations may vary throughout the local area, and that drifting snow may necessitate plowing regardless of total snowfall.

Concealed Conditions & Property Preparation

• The Customer is presumed to know his/her own property boundaries and will clearly stake the areas to be plowed.
• In the event the areas staked are erroneous or not at all, the Customer agrees to defend and hold harmless the contractor for any and all trespasses or damage that may result from the Customer's failure to properly stake his property.
• At the request of the Customer, the contractor will stake the property for an additional charge, and the Customer agrees to pay such charges.

Monitoring

• Customer will notify Contractor if Customer wishes Contractor to return to Customer's premises to perform additional services, including inspection for melt and freeze.
• Contractor shall not be expected to service potentially dangerous conditions for which it has not been given reasonable notice.
• Customer acknowledges Contractor is not engaged, nor does it accept engagement, as a continuing monitor of potentially dangerous or unsafe conditions which may arise by reason of thawing and refreezing of previously plowed or treated areas.

Onsite Storage

• Customer shall permit Contractor to place a temporary storage container on Customer's premises, for the purpose of storage of snow removal equipment and materials.